Tire of talking about the MTA

I do not want to sound like an old broken record about our infamous MTA. I just can’t help it. They got me steaming this morning.

With all the bad publicities and record number of station agents being lay off lately, we would think that the agents would button up a little. Instead the stations conditions are worst than ever. During the recent heat waves, the condition down under is unbearable. As customers we understand the heat is out of MTA’s control, we just have to deal with it. However rude station agents is another story.

I have encountered a situation this morning at rush hours is totally unacceptable:

I understand from time to time, in the winter, or in the summer, the turnstile some time malfunction. Regardless if I have use my card or not, when I was rejected at the turnstile, I went to the station agent for assistance She scanned my card, and realized there is nothing wrong with it, since I am a monthly card holder. She then told me that I have to wait for a few minutes and try again.

I am not a tourist, and it is during rush hours, I have to get to work, I do not have the time to wait for another 10 minutes before I try again, all she needed to do is to open the gate and let me through. Instead she insisted that I wait.

Where did MTA have these agents from? Who and what are they? Are they the judge or God? In the rush hour situation, and I am obviously not out there to cheat MTA for the fare. Why on earth they want to waste my time to wait for their mechanical malfunction, it is not my fault their turnstile. Have you encounter the same treatment before? Care to share you story?

As far as I am concern. They should all be fire and start over. If I treated my customers the way I was treated this morning, I would be on the street faster than a firing bullet. Do they still deserve their jobs, not to mention the latest news showing some agents got over time pay while on vacation, on our expense.

I hate to say it. MTA. You have a larger problem than just budgeting. The agency needed a complete over hull.

I do not like to see any one loose their job, however most station mangers I encountered in the past four years living in Manhattan are unpleasant. They do not deserve to have a job, give it to someone that cares about their customers. Hey Station Managers and MTA, please learn a lesson from the traffic controllers and the auto industry works. Union may not be able to protect you, if the city rises up against you

Chance Encounter NYC.